Warranty Conditions
LUGGAGE AND TRAVEL
TUCCI 10 Year Global Limited Warranty
Your luggage is covered for 10 years from the original purchase date to the original owner under the TUCCI Global Limited Warranty against defects related to workmanship.
If such a defect appears, and upon presentation of your dated proof of purchase and this original warranty tag, the luggage will be repaired within 30 days of receipt.
If a repair is not possible, a replacement will be provided from available inventory. Please note that the same model, size, and color are not guaranteed.
TUCCI will not accept any returns without prior authorization from our Customer Care Department.
All luggage sent to us must be prepaid and must have our claim number clearly labeled on the package.
This warranty does not cover:
- Normal wear and tear
- Consequential damages
- Repairs made by unauthorized personnel
- Damage caused by public carriers, including airlines
- Shipping is not covered; customer is responsible for all shipping fees.
If your luggage is damaged by a carrier, you must file a claim with the carrier immediately. Most airlines will not accept baggage claims after 48 hours. It is important that you carefully inspect your luggage upon arrival and file any claim with the airline before leaving the airport.
TUCCI BLACK LABEL 20 Year Global Unlimited Warranty
Your luggage is covered for 20 years from the original purchase date to the original owner under the TUCCI Global Limited Warranty against defects related to workmanship.
If such a defect appears, and upon presentation of your dated proof of purchase and this original warranty tag, the luggage will be repaired within 30 days of receipt.
If a repair is not possible, a replacement will be provided from available inventory. Please note that the same model, size, and color are not guaranteed.
TUCCI will not accept any returns without prior authorization from our Customer Care Department.
All luggage sent to us must be prepaid and must have our claim number clearly labeled on the package.
This warranty does not cover:
- Normal wear and tear
- Consequential damages
- Repairs made by unauthorized personnel
- Damage caused by public carriers, including airlines
- Shipping is not covered; customer is responsible for all shipping fees.
If your luggage is damaged by a carrier, you must file a claim with the carrier immediately. Most airlines will not accept baggage claims after 48 hours. It is important that you carefully inspect your luggage upon arrival and file any claim with the airline before leaving the airport.
KID’S LUGGAGE
TUCCI 3 Year Global Limited Warranty
Your luggage is covered for 3 years from the original purchase date to the original owner under the TUCCI Global Limited Warranty against defects related to workmanship.
If such a defect appears, and upon presentation of your dated proof of purchase and this original warranty tag, the luggage will be repaired within 30 days of receipt.
If a repair is not possible, a replacement will be provided from available inventory. Please note that the same model, size, and color are not guaranteed.
TUCCI will not accept any returns without prior authorization from our Customer Care Department.
All luggage sent to us must be prepaid and must have our claim number clearly labeled on the package.
This warranty does not cover:
- Normal wear and tear
- Consequential damages
- Repairs made by unauthorized personnel
- Damage caused by public carriers, including airlines
- Shipping is not covered; customer is responsible for all shipping fees.
If your luggage is damaged by a carrier, you must file a claim with the carrier immediately. Most airlines will not accept baggage claims after 48 hours. It is important that you carefully inspect your luggage upon arrival and file any claim with the airline before leaving the airport.
BACKPACKS
TUCCI 10 Year Global Limited Warranty
You're covered for 10 years by the TUCCI Global Limited Warranty backpack's original purchase date to its original owner to be free from defects related to workmanship. If such a defect appears, upon presentation of your dated proof of purchase and this original warranty tag, the backpack will be repaired within 30 days of its receipt. This warranty does not cover normal wear and tear, nor any consequential damages, nor does it cover repairs made by unauthorized personnel. It does not cover damage caused by public carriers i.e..(airlines). If your backpack is damaged by carriers, you
must claim with the carrier concerned immediately. Most airlines will not accept baggage claims after 48 hours. it is important that you carefully inspect your backpack after your arrival and make any claim with the airline while you are still in the airport. TUCCI will not accept any returns without prior authorization by our customer care department. Backpack sent to us must be prepaid and must have our claim# clearly labelled. We thank you for you TUCCI purchase.
EYEWEAR
TUCCI Lifetime Global Limited Warranty
Our Lifetime Warranty covers your eyewear frames for the lifetime of the product. We guarantee against all defects in materials or workmanship, as well as frame breaks that occur during normal use of the eyewear. Under our warranty, if your eyewear frames break, we will replace your eyewear, excluding the cost of shipping. ‘Normal use’
does not include damage that occurs during outrageous or negligent events surrounding your eyewear (i.e. run over by a car, or intentional abuse or damage to the frames). Importantly, our warranty policy only covers ONE warranty replacement for each pair of eyewear purchased.
TIMEPIECES
TUCCI 2 Year Global Limited Warranty
Subject to applicable conditions and exclusions, timepieces are protected from the original date of purchase by a two-year warranty (proof of purchase is required). A covered component will be repaired or the timepiece will be replaced free of charge with
the same or a comparable product if it proves to be defective in material or workmanship under normal use. Note that the customer is responsible for any costs associated with shipping the defective product to us for repair or replacement.